Shipping, Exchange & Refund Policy

Article 1 (Purpose)

The purpose of this policy is to clarify the rights and obligations between buyers and the Cooperative by specifying, for all artworks traded on SAF Online, the shipping process, the methods of order cancellation and withdrawal, the requirements and procedures for exchange and return, the timing and method of refunds, and the dispute-resolution process.

Article 2 (Scope of Application)

This policy applies to all sales transactions concluded on the SAF Online website.

A buyer is deemed to have agreed to this policy at the moment of ordering and paying for an artwork on this site.

This policy also applies where a buyer purchases as a business (a corporation or sole proprietor); however, certain provisions (particularly those relating to withdrawal of subscription) may be limited under Article 3 of the E-Commerce Act.

Article 3 (Seller Information)

The mail-order seller information for this site is as follows.

• Company: Korea Smart Cooperative (한국스마트협동조합)
• Representative: Inhyeong Seo
• Business Registration No.: 385-86-01622
• Mail-Order Sales Report No.: 2021-Seoul Eunpyeong-0715
• Business Address: 6F, 870, Tongil-ro, Eunpyeong-gu, Seoul (03344)
• Phone: 02-764-3114
• Email: contact@kosmart.org
• Payment Gateway: Toss Payments Co., Ltd.

Article 4 (Characteristics of the Artwork Transaction)

The artworks traded on this site are original works of art created directly by the artists (paintings, prints, photographs, sculptures, etc.) and have the following characteristics.

• Most works are one-of-a-kind unique editions; some works are sold as limited editions or open editions.
• For edition works such as prints and photographs, even those pulled from the same plate/original may show slight variations in ink density, paper texture, signature position, and the like. These are natural characteristics of handcraft, not defects.
• Depending on the color gamut (sRGB, DCI-P3, etc.) and calibration of a monitor or smartphone screen, the color and texture may appear different from the physical work. This site provides images as close as possible to the original colors, but color differences arising from screen display do not constitute a defect in the artwork.
• Every artwork is accompanied by a Certificate of Authenticity issued by the artist or the Cooperative.

Article 5 (Shipping)

Artworks sold on this site are processed in the following order: payment confirmation → final inspection of the work's condition → professional packing → dispatch.

General shipping policies are as set out in the table below.

Article 6 (Delivery Delay and Non-Delivery)

Where dispatch or delivery may be delayed for unavoidable reasons such as natural disasters, courier circumstances, or re-inspection of the work's condition, the Cooperative will notify the buyer in advance by phone or email.

If dispatch is not processed within 7 business days after payment is completed, the buyer may, after confirming the reason, cancel the order and request a full refund.

If delivery is returned because the buyer's address is inaccurate or due to absence, the buyer bears the additional shipping cost for re-delivery. However, where the return is attributable to the courier despite the buyer having provided accurate information, the Cooperative or the courier bears the cost.

International shipping is, in principle, not offered; it may proceed only where separately arranged through prior inquiry, in which case the buyer bears the transport cost, customs duties, and clearance responsibility.

Article 7 (Order Cancellation)

A buyer may cancel an order until it is dispatched. The procedure differs depending on the time of cancellation.

Article 8 (Right to Withdraw Subscription and Period)

Under Article 17 of the E-Commerce Act, a buyer may withdraw their subscription within the following periods.

• Principle: within 7 days from the date the artwork is supplied.
• Exception: where the artwork differs from the labeling/advertising or the contract was performed differently from its terms, within 30 days from the date the buyer became aware or could have become aware of that fact, and within 3 months from the date the artwork was supplied.

Article 9 (Grounds Limiting Withdrawal)

Under Article 17(2) of the E-Commerce Act, a buyer's right of withdrawal is limited in any of the following cases. This does not apply, however, where the Cooperative failed to clearly notify in advance that withdrawal is not possible or failed to provide a trial product.

• Where the artwork is lost or damaged due to a cause attributable to the buyer (except where packaging was damaged to check the contents of the work).
• Where the value of the artwork has significantly decreased due to the buyer's use or consumption or traces of use (e.g., attaching a frame, removing a protective film, removing fixing pins).
• Where the value of the artwork has significantly decreased over time to the extent that resale is difficult.
• Where the packaging of a reproducible work has been damaged (not applicable — this site sells originals only).
• Where the artwork is individually produced to the buyer's order and permitting withdrawal would cause irrecoverable, serious harm to the Cooperative, provided that this fact was separately notified in advance for the transaction and the buyer's written (including electronic) consent was obtained.

Article 10 (Requirements for Return and Exchange)

A return or exchange requires that all of the following be satisfied.

• It is within the withdrawal period (7 days from the date the artwork is received).
• The artwork itself, the Certificate of Authenticity, the enclosed guide, and all original packaging are preserved in the same condition as received.
• No scratches, contamination, or deformation have occurred to the artwork (limited to buyer fault).
• It does not fall under the grounds limiting withdrawal in Article 9.

Article 11 (Allocation of Return Shipping Costs)

The party bearing the round-trip shipping cost arising from a return is determined by the reason as follows.

Article 12 (Return Procedure)

Returns proceed according to the following steps.

• Step 1 — Return request: notify the intent to withdraw by the methods in Article 8 (state the reason, order number, and the account or payment method for the refund).
• Step 2 — Collection of the work: the courier designated by the Cooperative collects the work on the agreed schedule (the collection schedule is arranged within 2 business days of the request).
• Step 3 — Inspection of the work: the condition of the collected work is checked (within 2 business days of receipt).
• Step 4 — Refund processing: refund within 3 business days after inspection is complete (see Article 13).

Article 13 (Timing and Method of Refund)

Under Article 18 of the E-Commerce Act, the Cooperative refunds the payment within 3 business days after receiving the returned artwork or after confirming the reason for withdrawal.

Refunds are, in principle, processed to the payment method used at purchase.

Article 14 (Compensation for Delayed Refund)

If the Cooperative delays a refund beyond the refund deadline set in Article 18(2) of the E-Commerce Act (3 business days from the date the artwork is returned) without justifiable cause, it will additionally pay delay interest calculated by applying the delay interest rate (15% per annum) prescribed in Article 21-2 of the Enforcement Decree of the E-Commerce Act to the delay period.

Article 15 (Handling of Defects and Wrong Deliveries)

The buyer should check the condition immediately upon receiving the artwork and, if any defect, wrong delivery, or damage is found, notify the Cooperative as soon as possible.

Obvious external defects (breakage, cracks, severe contamination, clearly wrong colors, etc.) must be notified within 7 days of receipt; latent defects difficult to find with ordinary care (condensation inside the frame, discoloration appearing over time, etc.) within 30 days of receipt.

Where a defect or wrong delivery is confirmed, the buyer may choose one of the following.

• Exchange for the same work or a work of equivalent value (subject to availability).
• Full refund of the payment (return shipping borne by the Cooperative).
• Partial refund according to the degree of the defect (where the buyer decides to keep the work, by agreement between the parties).

Article 16 (Packaging and Safe Delivery)

The Cooperative observes the following packing standards for safe delivery of artworks.

• Framed works: corner protectors → bubble wrap (2+ layers) → corrugated outer box → "Handle with care / Artwork" label affixed.
• Flat canvas/print works: glassine paper (surface protection) → foam board or hardboard on both sides → bubble wrap → outer box.
• Sculptures / three-dimensional works: custom cushioning shaped to the work (styrofoam or urethane foam) → bubble wrap → plywood or reinforced corrugated outer box.
• Large / high-value works: shipped by separate quote through a specialized fine-art transport company.

Article 17 (Consumer Dispute Resolution)

Disputes between the Cooperative and a buyer are first resolved through good-faith consultation between the parties.

Where consultation fails, the buyer may apply for dispute mediation or counseling to the following external bodies.

• Korea Consumer Agency, Consumer Counseling Center: 1372 (no area code) / https://www.ccn.go.kr
• Korea Fair Trade Commission, e-commerce report: https://www.ftc.go.kr
• Electronic Documents & Transactions Dispute Mediation Committee: 02-2141-5714 / https://www.kdrc.kr
• Seoul Electronic Commerce Center: 02-2133-4891 / https://ecc.seoul.go.kr

Article 18 (Issuance of Certificates, Tax Invoices, etc.)

Every artwork is accompanied by a Certificate of Authenticity in the name of the artist or the Cooperative. If lost, it can be reissued free of charge (once per year).

If the buyer is a business, a tax invoice will be issued when business information is entered at purchase. Because tax invoices are limited in their correction/cancellation after issuance, please enter accurate information.

Individual buyers are automatically issued a payment receipt (in electronic form).

Article 19 (Processing of Personal Information)

Personal information collected during order, delivery, and refund processing (name, contact, address, payment information, etc.) is processed in accordance with the Personal Information Protection Act and the Cooperative's Privacy Policy.

For details, please refer to the Privacy Policy (https://www.saf2026.com/privacy).

Article 20 (Changes to This Policy)

This policy may change due to amendments to relevant laws, changes in the Cooperative's policy, and the like. Any change is announced on this site from 7 days before the effective date (30 days before for changes unfavorable to the buyer).

A buyer who orders after the effective date of a changed policy is deemed to have agreed to the changed policy.

For sales contracts already concluded, the policy in effect at the time of contract applies.

Article 21 (Contact)

Inquiries about this policy and about orders, delivery, and refunds may be submitted to the following.

Email: contact@kosmart.org

Phone: 02-764-3114 (weekdays 10:00–18:00, excluding weekends and holidays)

Address: 6F, 870, Tongil-ro, Eunpyeong-gu, Seoul

Addendum

Addendum Article 1 (Effective date): This policy takes effect on 29 April 2026.

Addendum Article 2 (Transitional measure): For sales contracts concluded before this policy takes effect, the previous policy applies. However, where this policy is more favorable to the buyer, this policy applies.

Contact

Document URL: https://www.saf2026.com/refund-policy